About Our Practice
About The Clinic
Western Suburbs Veterinary Clinic is a family-style veterinary practice based in Townsville. First established by Dick and Robyn Murray in 1982, the clinic has undergone a number of upgrades over the years and is equipped with the latest surgical facilities and diagnostics technology. Western Suburbs Veterinary Clinic has been owned and managed by Dr Helen Tanzer and Dr Alistair Graham-Evans since 2011.
Our professionals aim to promote the best advice and treatment for dogs, cats and other small animals. We know you have a strong and important bond with your pets—that’s why we’re passionate about caring for all animals and sustaining that special connection. From preventative medicine such as
vaccinations and
dental care, through to complex
diagnostics and
surgery, we always carry out our services with compassion and good humour. Our team is available 24/7 to assist in an
animal emergency.
FEES AND CHARGES
As with modern human medicine there have been many developments in veterinary medicine but these have increased costs and there is no government subsidy (Medicare) for pets. All companion animal fees are also subject to GST.
However maintaining your pet’s health does not have to be expensive. We are a small privately owned clinic and most of our profits are re-invested in facilities and human resources to improve services. We have no shareholders to please.
Basic preventative services such as vaccinations, microchips, desexings and worming and flea products are discounted to maintain affordability. Our staff can recommend the most effective, low cost products for parasite control – just because a product is cheaper does not mean it is less effective.
If your pet is sick and needs diagnostic tests (including laboratory tests, X-rays, endoscopy etc), medications or surgery we always endeavour to provide an accurate estimate. If the future medical requirements are unknown we shall advise you at least daily of costings at the same time as reporting on progress of your pet. We always recommend the best treatment for your pet and allow you to make decisions on expenses and can advise how to proceed if the best treatment is above budget limits.
We do not provide credit generally as this would compromise our business and restrict our ability to provide services but there are a variety of ways vet costs can be facilitated, including pet insurance (which should be started when the animal is young) and Vetpay which provides credit in urgent situations. We shall always ensure your pet has adequate pain relief in any situation, although tragically euthanasia may be the only viable answer.
If you require any estimates or would like to know fixed fees for any routine procedures please phone and our staff will be happy to assist.
Meet The Team
Vets
Nurses & Reception